RR
Riaan R

1 reviews | Active since Oct 2011

03 Feb 2015, 19:22

DPP DEAL - SERVICE SUSPENDED AFTER DEBIT ORDER

SINCE GETTING MY DPP DEAL THROUGH DSTV AT THE BEGINNING OF JANUARY 2015, MY SERVICES HAVE BEEN SUSPENDED ALMOST EVERY NIGHT DESPITE MY ACCOUNT BEING UP-TO-DATE.<br> <br> I CANNOT HAVE ANOTHER CELLPHONE BILL OF OVER R2000 LIKE I DID IN JANUARY 2015 AS A RESULT OF ME HAVING TO PHONE DSTV ALMOST EVERY NIGHT TO QUESTION THE SUSPENSION OF MY SERVICES.<br> <br> THE DPP DEAL IS NOTHING BUT A MONEY MAKING **** BY DSTV WITHOUT PROVIDING THE RESULTANT SERVICE WHICH IS PROMISED IN THE ADVERTISMENTS.<br> <br> I CANNOT HANDLE THE FACT THAT ALMOST EVERY NIGHTI HAVE TO PHONE DSTV AND I AM NOW FALLING INTO A STATE OF DEPRESSION REGARDING THE FACT THAT I AM PAYING FOR A SERVICE WHICH IS NOT BEEN PROVIDED BY DSTV.<br> <br> PLEASE CAN DSTV MAKE THIS A MATTER OF URGENCY AS MY HEALTH AND FINANCIAL WELL BEING IS BEING AFFECTED.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Feb 2015, 11:24
Official
Hello riaanroux62,

We have corrected your billing and will manually monitor your account to ensure that you do not get disconnected.

We would like to sincerely apologise for any inconvenience caused.

Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Warm Regards

Kristel