DPP contract not adhered to

Good day<br> <br> My name is Johannes Jabana, and I recently tried to migrate to this new DPP contract with a DSTV Explora that multichoice promise comes with free installation if you sign a 24 months contrac. The Explora was delivered without the installation voucher, I then contacted multichoice to explain my situation but the callcentre said they will escalate the situation to DPP as its not their account.<br> <br> A week went by without a response, so I called again same response