MS
Manuel S
1 reviews | Active since Mar 2015
14 Mar 2015, 16:12
DPP application failed
On the 5th of March 2015 I sent a DPP sms to 32444 and a gentleman called back soon after. He did the application, but when he got to my ID number the system stalled and he said that someone will call me back. I did not receive a call back. <br> The next day I sent the sms again hoping someone could help me. Another gentleman called me and started the application again, not knowing about the former application that failed. When he got to my ID the same thing happened and the problem was then escalated to the IT department when I was (again) told they would have to call me back. <br> <br> A couple day's past and my dad (who did the application on the 4th of March) received his Explora, I got a bit frustrated and sent the sms for the 3rd time. A lady then called me and as she wanted to start asking questions, I kindly told her of the previous problems and that I still was'nt helped. She tried to help me, but unfortunately all she could do is to escalate the problem via email to the IT department.<br> Now today is the 14th of March, ten days after I sent my first sms. I have'nt received any call back, I sent a fourth sms just so that I can speak to someone who can help me.<br> SO PLEASE HELP ME!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Mar 2015, 10:23Hello Manuel fender62,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Mar 2015, 10:23
Official
Hello Manuel fender62,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent investigation.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,