CN
Cwayita N
1 reviews | Active since May 2018
18 Jan 2021, 15:53
DPP affecting my credit score
Can someone explain to me what is this DPP (Decoder Payment Plan) because its affecting my credit score. When I checked my credit score on ClearScore it went down by 16points because of this DPP that no one bothered to tell me about and it shows 2 different account numbers (1768 & 1774) I don't remember signing anything like that and I'm paying my explora decoder every month. I'm really NOT HAPPY about all this.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Jan 2021, 15:58Hi Cwayita Ngoqo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2021, 15:58
Official
Hi Cwayita Ngoqo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Jan 2021, 21:08Hi Cwayita Ngoqo,
As per our telephonic conversation, please send us a screenshot directly from your profile so that we can escalate your query to the relevant department.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please send us a screenshot directly from your profile so that we can escalate your query to the relevant department.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2021, 21:08
Official
Hi Cwayita Ngoqo,
As per our telephonic conversation, please send us a screenshot directly from your profile so that we can escalate your query to the relevant department.
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please send us a screenshot directly from your profile so that we can escalate your query to the relevant department.
Kind regards,
DStv: Hello Peter Team
Best regards,
CN
Cwayita N's updateReviewer Update
01 Feb 2021, 16:34Hi DSTV,
I've sent 3 screenshots as requested on the 18th January 2021 already and I received and email with ENQUIRY REFERENCE NUMBER: ***6 on the 18th January 2021. On the 22nd January 2021 I sent an email stating that I haven't received any feedback regarding my query and I want told that you still waiting for feedback from the Credit Controller department still today my query hasn't been resolved and no one has a decency to come back to me and give me an update. I'm honestly no happy about the service I'm getting from DSTV.
I've sent 3 screenshots as requested on the 18th January 2021 already and I received and email with ENQUIRY REFERENCE NUMBER: ***6 on the 18th January 2021. On the 22nd January 2021 I sent an email stating that I haven't received any feedback regarding my query and I want told that you still waiting for feedback from the Credit Controller department still today my query hasn't been resolved and no one has a decency to come back to me and give me an update. I'm honestly no happy about the service I'm getting from DSTV.
CN
Cwayita N's update01 Feb 2021, 16:34
Reviewer Update
Hi DSTV,
I've sent 3 screenshots as requested on the 18th January 2021 already and I received and email with ENQUIRY REFERENCE NUMBER: ***6 on the 18th January 2021. On the 22nd January 2021 I sent an email stating that I haven't received any feedback regarding my query and I want told that you still waiting for feedback from the Credit Controller department still today my query hasn't been resolved and no one has a decency to come back to me and give me an update. I'm honestly no happy about the service I'm getting from DSTV.
I've sent 3 screenshots as requested on the 18th January 2021 already and I received and email with ENQUIRY REFERENCE NUMBER: ***6 on the 18th January 2021. On the 22nd January 2021 I sent an email stating that I haven't received any feedback regarding my query and I want told that you still waiting for feedback from the Credit Controller department still today my query hasn't been resolved and no one has a decency to come back to me and give me an update. I'm honestly no happy about the service I'm getting from DSTV.