DOWNRIGHT PATHETIC SERVICE

You CANNOT believe the frustration I have with the incompetency of Multichoice agents and having to type out this complaint after telling it more than 10 times. The only reason I am giving you 1 is because I cannot rate you ZERO. I am absolutely appalled with the service that I have received from your agents. In the month of January I had disconnected the compact viewing that I had for my mother as I wanted to downgrade due to many reasons. I was unaware that you have to request this whilst the subscription is active. I was then informed that I had to pay R510.00 in order to be reconnected, that I HAD to continue with the compact package(bearing in mind that I am not contracted to these people). So, basically I had to pay for a service that I DID NOT WANT. In the month of February I was advised by Aphiwe that she would assist me and that I should make a payment of R223.00, which includes my subscription, reconnection and insurance fee, as she managed to process the downgrade. On the 5th of February I received an sms of this confirmation and the amount I had to pay was R152.78. After much consideration on the 1st of March I decided to make a payment of R230.00 which was prompted to the cashier for me to pay at one of our local supermarkets. After a day or two, DSTV was still not connected. After numerous calls and after speaking to another 4 agents, I was then informed that the R230.0 was credited to the COMPACT Package (WHICH I DID NOT WANT) I was then informed that "THE MANAGER" will send a request for the cancellation of the COMPACT and that they will reverse the money from the COMPACT Package and credit it to the Access package (WHICH I WANTED) and that I have nothing to worry about...The DSTV was then reconnected. To my surprise on the 18th of March almost 3 weeks later. I received an sms that the DSTV is disconnected due to non payment (WHAT NON PAYMENT AS PER PAY IN ADVANCE!!!???) After speaking to another 6 agents that gave me the run around. Of which one made me hold for the 27:48 mintues. I finally spoke to William that promised me that the matter was sorted, the DSTV was reconnected and that I will not have this issue again. This morning (22/03/2022) I received another sms that my DSTV is disconnected and that I have to pay R178.21. NOW CAN SOMEBODY TELL ME WHAT THE F@&# IS GOIN ON!!!!!!????????????????