Downgrading of package without consent

[Riaan] My DSTV package just changed this morning without my consent. It should be on Compact Plus, now 144, 170 and other channels are gone. [Ash]

Hi, my name is Ash. Welcome to live chat.

[Riaan] hi [Ash] Please provide me with your ID number. [Riaan] ********** 012085 [Ash] One moment please Riaan. [Riaan] ok [Ash] Please note that the discount offer you received in October ended on the 31st of December 2017 so the system only downgraded you today because it is your payment date. [Riaan] is Compact plus discontinued [Ash] No, it is not only that discount offer has ended, if you want to upgrade to Compact Plus again than your monthly fee will be R 609.00. [Ash] To upgrade today than you still need to make a payment of R 124.00 and that will cover services until the 27-02-2018. [Riaan] I did not asked to downgrade, I understand that the special rate ended, however I did not asked to be stop, and I am not willing to pay R124 to be taken back/upgrade it back. [Riaan] It is not my error, dstv should carry that cost. [Riaan] I upgrade for the reason that we will have more channels, some we like to watch. The fact that this new package was on special for few months, was just a bonus. [Ash] No, it's not an error our side. The email or notification you received about the discount offer did mention that your services will go back to the previous package you were on before you upgraded once the promo ends. [Riaan] When I spoke to agent, on tel, she did not mentioned that, check recording [Riaan] speak to your supervisor to help please [Mark] Hi Riaan. My name is Mark. [Riaan] hi mark [Mark] How can I assist? [Riaan] please read previous content above [Mark] I have read the conversation. Ash has explained the reason you were downgraded. [Riaan] ok, thx, and your opinion in this regard [Mark] I am not sure what exactly you want my opinion on, the conversation or the campaign? [Riaan] I upgrade for the reason that we will have more channels, some we like to watch. The fact that this new package was on special for few months, was just a bonus. Now it was downgraded without my consent and I have to pay extra R124 to go back to compact plus, this is not fare....

[Mark] The campaign communication specifies that should you choose to Upgrade during the campaign period, the system will auto downgrade when it ends. The campaign was running at a discounted rate and now that it has ended the normal rate of Compact plus applies. Should you want to go back to the package there is a prorata of R124 for the Compact Plus package. We can upgrade you now and you need to make the necessary payments within 24 hours to avoid disconnection. [Riaan] I am not willing to pay R124 [Riaan] Thx, good buy