CN
Choco N
1 reviews | Active since Sept 2017
04 Dec 2019, 19:39
Downgrading of package
Since my last review on Multichoice's ************ practice to roll-over contracts even when the contract has expired. I was promised feedback and nothing has been forthcoming. What did I expect really?
I guess their tactic is to frustrate clients until they give up or cancel the contract
I refuse to cancel my contract at my cost to solve their own internal "client retention" tactic; it is simply **********.
How do they explain a 24 months contract that has run over more than 36months?
Do the right thing Multichoice
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Dec 2019, 08:16 Dear Choco N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2019, 08:16
Official
Dear Choco N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Dec 2019, 09:19Dear Choco N,
We have extensively looked into the account and can confirm the normal Price Lock contract did end, however, we did load a similar Premium 24 contract that locks your fees again for the 24 months. This offer should you wish to cancel it, you will be charged the cancellation fee of R180,00.
Our records indicate you have 20 months remaining on this offer. The account is up-to-date and we debited the amount of R879,00 on the 05.12.2019.
R809,00 for the DStv Premium package
R90,00 Access fee for the PVR functions and Xtra View set up
R-20,00 discount
The monthly subscription is R879,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have extensively looked into the account and can confirm the normal Price Lock contract did end, however, we did load a similar Premium 24 contract that locks your fees again for the 24 months. This offer should you wish to cancel it, you will be charged the cancellation fee of R180,00.
Our records indicate you have 20 months remaining on this offer. The account is up-to-date and we debited the amount of R879,00 on the 05.12.2019.
R809,00 for the DStv Premium package
R90,00 Access fee for the PVR functions and Xtra View set up
R-20,00 discount
The monthly subscription is R879,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply06 Dec 2019, 09:19
Official
Dear Choco N,
We have extensively looked into the account and can confirm the normal Price Lock contract did end, however, we did load a similar Premium 24 contract that locks your fees again for the 24 months. This offer should you wish to cancel it, you will be charged the cancellation fee of R180,00.
Our records indicate you have 20 months remaining on this offer. The account is up-to-date and we debited the amount of R879,00 on the 05.12.2019.
R809,00 for the DStv Premium package
R90,00 Access fee for the PVR functions and Xtra View set up
R-20,00 discount
The monthly subscription is R879,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have extensively looked into the account and can confirm the normal Price Lock contract did end, however, we did load a similar Premium 24 contract that locks your fees again for the 24 months. This offer should you wish to cancel it, you will be charged the cancellation fee of R180,00.
Our records indicate you have 20 months remaining on this offer. The account is up-to-date and we debited the amount of R879,00 on the 05.12.2019.
R809,00 for the DStv Premium package
R90,00 Access fee for the PVR functions and Xtra View set up
R-20,00 discount
The monthly subscription is R879,00.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
CN
Choco N's updateReviewer Update
06 Dec 2019, 13:04Good day
Thank you for your feedback, I would like to cancel this contract.
Here is the problem with dealing with Multichoice - there is absolutely no collaboration or handover between individuals and teams. If I contact *** this extensive research you refer to will have to start all over again because my experience has convinced me that the right hand does not know what the left hand is doing. I have no desire to go through this all over again.
Please provide a better solution that does not equate a hospital pass.
Sincerely
Thank you for your feedback, I would like to cancel this contract.
Here is the problem with dealing with Multichoice - there is absolutely no collaboration or handover between individuals and teams. If I contact *** this extensive research you refer to will have to start all over again because my experience has convinced me that the right hand does not know what the left hand is doing. I have no desire to go through this all over again.
Please provide a better solution that does not equate a hospital pass.
Sincerely
CN
Choco N's update06 Dec 2019, 13:04
Reviewer Update
Good day
Thank you for your feedback, I would like to cancel this contract.
Here is the problem with dealing with Multichoice - there is absolutely no collaboration or handover between individuals and teams. If I contact *** this extensive research you refer to will have to start all over again because my experience has convinced me that the right hand does not know what the left hand is doing. I have no desire to go through this all over again.
Please provide a better solution that does not equate a hospital pass.
Sincerely
Thank you for your feedback, I would like to cancel this contract.
Here is the problem with dealing with Multichoice - there is absolutely no collaboration or handover between individuals and teams. If I contact *** this extensive research you refer to will have to start all over again because my experience has convinced me that the right hand does not know what the left hand is doing. I have no desire to go through this all over again.
Please provide a better solution that does not equate a hospital pass.
Sincerely