Downgrading of DSTV Premium package.

Item: DStv (MultiChoice)
Rating: 1
Author: Cody B

I have downgraded my package from Premium to Compact Plus via the MyDstv App on multiple occasions since November however DSTV has not comp**** with my request. Calling your call centre has become a nightmare, one is guaranteed to stay on the call for a minimum of 30 minutes plus your "system" is always slow, and calls get dropped with no call back. This is the reason you are losing Premium Subscribers - poor customer service and poor value for money. Please downgrade my service as I have requested....

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

02 Mar 2021, 09:04

Hi Cody,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply02 Mar 2021, 09:04

Official

Hi Cody,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Cody B's updateReviewer Update

05 Mar 2021, 06:41

Hi Dstv, thank you for resolving this issue.

Regards,
Cody

Cody B's update05 Mar 2021, 06:41

Reviewer Update

Hi Dstv, thank you for resolving this issue.

Regards,
Cody