BT
Bonolo T
1 reviews | Active since Sept 2015
04 Sept 2015, 15:51
Downgrading Issues
I wanted to downgrade from DSTV premium to Compact, but on the last day of August (From 28 August onward), the call centre was inaccessible due to high volume of calls, As a result I could not downgrade and now am stuck, because I have to either pay the full amount for premium or my services will be cut, and I know that even next month the same thing will happen,<br> <br> Please create other ways to allow us to downgrade anytime when we want, or atleat make it part of the self-service.
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DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 17:02Hello bonolotsimanyane,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2015, 17:02
Official
Hello bonolotsimanyane,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,