Downgrading impossible - DSTV!!!!

One star is too much!!! I called 3 times to downgrade but was not successful. This is the same story every time. On 21 October, I keyed in the keys and package key to downgrade. The lady told me she couldn't help me on the 21st of October, I must call again on 24 October! Really!! I did it again, I keyed in the keys to downgrade, and the lady told my husband to call DSTV the next morning because she couldn't help me. The next morning, before we wanted to leave for the weekend, my husband called DSTV. After nearly an hour, of all the info the lady needed, we left home. The lady was more interested in selling a decoder etc than downgrading. The next morning, I received an SMS from the bank and the full amount was deducted from our bank account. Back home, I found we were not downgraded after 3 attempts!!! The worst company to do business with!!!