Downgrading cost double!

<p>I had to Downgrade our package from the FULL bouquet to the Extra Package. </p> <p>You have to PRESCHEDULE it bofore your next payment date, which I understand. I thus did it in time, as I have to pay again by 5 February.</p> <p>And then, after going through 4 days of trying to do the downgrade and being told they have technical difficulties, I finally did it.... BUT on account enquiry, are told that now I need to pay MORE than the Full bouquet would be!!! SO, Now I need to pay a lovely 915!!!</p> <p> </p> <p>Nowwhere did it say that it vcost OVER R400 to downgrade! I am extremely disappointed that a big company like this cannot understand when their customers still want to be loyal to them, instead asking them even more money. REALLY dissappointed. </p>