Downgraded without consent, false advertising..

It’s pretty sad for a customer to get actual help they need to resort to hellopeter, social media etc.. don’t know how many times I have written bad reviews here for the same company just because of inefficiency of your staff and systems. Mid august(15) I upgraded my package from Access to Compact, with a 3 month discount. End of Aug, almost R500 was deducted from account, assumed there is an upgrade fee and let it go. Sept, R300. Oct, 110 and my package reverted back to Access. I also changed my payment method to debit order with the upgrade. Spoke to a lady, told me there is no record of my upgrade, I am on Access. And I asked so why have I been paying so much the past 2 instalments and watching Compact channels. I DID NOT REQUEST MY PACKAGE TO BE UPGRADED FOR 2 MONTHS, THE DEAL WAS UPGRADE TO COMPACT AND GET A DISCOUNT FOR 3 MONTHS, NOT UPGRADE FOR 3 MONTHS ONLY, IN MY CASE WHICH IT IS 2 MONTHS., FALSE ADVERTISING.. Please resolve this, and I am not expecting to be charged for an upgrade or whatever sort again. 190 can be deducted from my account at any time or added on my monthly bill. The ONLY reason I pay DSTV is because of my kids, getting a call saying some channels are missing is really not ideal ….