Downgraded but still charged
I used the whatsapp line to downgrade our package from compact to access. Upon completing the downgrade I was prompted to make a payment of R128. Which i did, the next day our connection to dstv was no longer available. Spent time and money sitting on calls to get some answers here. According to your records, the downgrade did not happen and i now incurred additional costs for the reconnection. Payment was made for compact and proof of payment was sent through. Please get this sorted out asap and credit me my reconnection fee which was a technical glitch on your end.
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Replies (3)
DStv (MultiChoice)'s replyOfficial
06 Oct 2021, 10:37Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Oct 2021, 10:37
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
06 Oct 2021, 11:26Hi, I just called your call center now, upon paying R508, the agent still insists I pay a further R280. If I do not pay, then she cannot help me??? What pathetic service do you offer!! She tells me that I should not use the whatsapp platform as its not working... says who? it works for me. I am not willing to pay another cent, and want the service which I have paid for reconnected. You are a bunch of rogues. Your agents are there as debt collectors because that is all you care about, not the quality of services rendered.
's update06 Oct 2021, 11:26
Reviewer Update
Hi, I just called your call center now, upon paying R508, the agent still insists I pay a further R280. If I do not pay, then she cannot help me??? What pathetic service do you offer!! She tells me that I should not use the whatsapp platform as its not working... says who? it works for me. I am not willing to pay another cent, and want the service which I have paid for reconnected. You are a bunch of rogues. Your agents are there as debt collectors because that is all you care about, not the quality of services rendered.
's updateReviewer Update
06 Oct 2021, 14:42Will i be receiving a refund on the amounts that have already been paid? This includes the reconnection fee?
's update06 Oct 2021, 14:42
Reviewer Update
Will i be receiving a refund on the amounts that have already been paid? This includes the reconnection fee?