RvdW
Ryno van der Westhuizen
1 reviews | Active since Dec 2019
31 Aug 2021, 08:11
Downgrade system not working
Once again. AS EVERY SINGLE TIME BEFORE! I downgraded my package last week, but immediately after I received an sms saying my balance due is still the normal R934.
I am not actually the amazed since this has never worked before. I downgraded, they did downgrade my package, but still charged me for the premium package. Please sort out your system. I have spent hours in total on the phone to downgrade and each time it fails. I get downgraded but still charged! WHY WHY WHY?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Aug 2021, 10:37Hi Ryno,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2021, 10:37
Official
Hi Ryno,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,