JM
Jane M
1 reviews | Active since Oct 2019
03 Sept 2021, 11:01
Downgrade Refused - Bad Service
I would like to downgrade my package but DSTV do not allow me. So I must not watch tv for the rest of the month because I do not want to pay R825? I mean why have other packages if I can't downgrade to them and watch lesser channels?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Sept 2021, 14:54Hi Jane Matau ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Sept 2021, 14:54
Official
Hi Jane Matau ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Sept 2021, 15:57Hi Jane,
Thank you for reaching out to our team for assistance.
We have attempted to give you a call however the call went unanswered. Please note that package downgrade can only be scheduled and actioned on a customer's payment date, of which your payment date is the 25th of each month.
We do note that your services have been disconnected at the moment and we would have loved to assist you in downgrading your services however we were unable to reach you.
Please can you get in touch with our team on *** or please reach out to our team on the Live Chat platform available through the DStv website or the streaming app - you may request for an agent to assist you in scheduling a reconnection for you on a different package and they will provide you with the necessary amount due to complete your request.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to our team for assistance.
We have attempted to give you a call however the call went unanswered. Please note that package downgrade can only be scheduled and actioned on a customer's payment date, of which your payment date is the 25th of each month.
We do note that your services have been disconnected at the moment and we would have loved to assist you in downgrading your services however we were unable to reach you.
Please can you get in touch with our team on *** or please reach out to our team on the Live Chat platform available through the DStv website or the streaming app - you may request for an agent to assist you in scheduling a reconnection for you on a different package and they will provide you with the necessary amount due to complete your request.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2021, 15:57
Official
Hi Jane,
Thank you for reaching out to our team for assistance.
We have attempted to give you a call however the call went unanswered. Please note that package downgrade can only be scheduled and actioned on a customer's payment date, of which your payment date is the 25th of each month.
We do note that your services have been disconnected at the moment and we would have loved to assist you in downgrading your services however we were unable to reach you.
Please can you get in touch with our team on *** or please reach out to our team on the Live Chat platform available through the DStv website or the streaming app - you may request for an agent to assist you in scheduling a reconnection for you on a different package and they will provide you with the necessary amount due to complete your request.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to our team for assistance.
We have attempted to give you a call however the call went unanswered. Please note that package downgrade can only be scheduled and actioned on a customer's payment date, of which your payment date is the 25th of each month.
We do note that your services have been disconnected at the moment and we would have loved to assist you in downgrading your services however we were unable to reach you.
Please can you get in touch with our team on *** or please reach out to our team on the Live Chat platform available through the DStv website or the streaming app - you may request for an agent to assist you in scheduling a reconnection for you on a different package and they will provide you with the necessary amount due to complete your request.
Kind regards,
DStv: Hello Peter Team
Best regards,