Downgrade processed but they continue to debit for the previous upgrade

<p>I telephoned Musi on 8th January 2017 requesting that she downgrade my package fro Compact at R345 to Family at R219. As my debit order goes off on the 5th Monthly, the downgrade should have been effective from 5th February.</p> <p>However, to my surprise and disgust, the downgrade has not taken place and DSTV have agin debited me this month for R345.00 on the Compact package.</p> <p>I want my refund immediately. I find that DSTV run the same programs and repeats on an ongoing basis and i dont see why i should pay to see the same stuff over and over again.</p>