mM
mamaregane M
1 reviews | Active since Mar 2019
31 Mar 2020, 21:12
Downgrade of package
I did call them on 27 March to downgrade the package from compact to family with the effect from 02 April 2020.but it shows that they did not done it cause I have to the pay for compact which is R419 and I don't have it for now. So my dstv no ***. I called them at 11:37 on the 27th.please help me to get them to do what I have requested. I don't have money for the areas and the thier WhatsApp no does not help at I tried to communicate with them through whatsap but I failed they said they don't understand me
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Mar 2020, 21:17Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Mar 2020, 21:17
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
31 Mar 2020, 22:38Hi Mamaregane M,
Kindly accept our apology that the account was not downgraded to DStv Family package as requested.
We have downgraded the account to DStv Family package. Please make a payment of R 276.36 on the 02.04.2020.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology that the account was not downgraded to DStv Family package as requested.
We have downgraded the account to DStv Family package. Please make a payment of R 276.36 on the 02.04.2020.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Mar 2020, 22:38
Official
Hi Mamaregane M,
Kindly accept our apology that the account was not downgraded to DStv Family package as requested.
We have downgraded the account to DStv Family package. Please make a payment of R 276.36 on the 02.04.2020.
Kind regards
DStv: Hello Peter Team
Kindly accept our apology that the account was not downgraded to DStv Family package as requested.
We have downgraded the account to DStv Family package. Please make a payment of R 276.36 on the 02.04.2020.
Kind regards
DStv: Hello Peter Team