LS
Lelanie S
1 reviews | Active since Mar 2015
13 Mar 2016, 12:45
Downgrade of dstv package
From Jan 2016, I have requested that my dstv package get downgraded from the premium pakage to the family package. Everything I am getting told that they cab only schedule a downgrade for the 1st of tge month. On the 1st they dont diwngrafe me and deduct the full amount frommy bank account. When I phone again nobody knowns nothing because apperently no calls was recorded!!!!!! What di I have to do to get a SERVICE out of this people and get somebody to actyally do their job????
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DStv (MultiChoice)'s replyOfficial
14 Mar 2016, 17:24Hello LelanieShort,
We're sorry to hear of the disappointment and of the level of service you experience in this regard.
Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the level of service you experience in this regard.
Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply14 Mar 2016, 17:24
Official
Hello LelanieShort,
We're sorry to hear of the disappointment and of the level of service you experience in this regard.
Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the level of service you experience in this regard.
Kindly refer to your personal email, we have forwarded a response where you can reply with the required information.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna