Downgrade --- DSTV not wanting to down grade

Item: DStv (MultiChoice)
Rating: 2
Author: john P

I Upgrade to premium this month and want to downgrade to Compact at the end of the month. Call centre cant re-schedule me and neither can direct on internet [URL Removed] services. I'm on Debit order but its \says can't downgrade unless payment is made!!!!":( :( :( HATE THIS!"""

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

28 Sept 2015, 08:15

Hello johnydp,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply28 Sept 2015, 08:15

Official