downgrade assistance

<p>Last week I spoke to Nesta she ask that I call her back before the 30 September to assist with my request. I have left countless message for her with no luck. Apparently her line is down and they cannot transfer me. I have until tomorrow to downgrade my services the call centre agent are all giving me different stories. I need someone that knows to assist me please. I can't sit on the phone day after day </p>