Downgrade

My experience is not a good one

I called and spoke to one of your agents

I want to downgrade to Compact, today.

I'm told I have 2 current contracts, how is it possible that I took a contract in January and then take another one in June... That doesn't make any sense at all

If I have 2 contracts active how is that really possible, I have been told that I need to pay a cancelation fee for a contract I took in July

Let me make this clear... I. Did not take up any new contracts when I upgraded from Compact to Premium

My Payment date is tomorrow the 20th I want to make my payment but I'm unable to now because of what I was told

Please downgrade my services to DSTV Compact

And while we are there do teach Mihle Cekiso on how contracts work, and let her know that she isn't as cleaver as she things. The chair that she is seating on there is somwone without food who desparately needs that job.

All in all its not a complaint but a request to help me get downgraded before my services are canceled due to non-payment.