ZN
Zodwa N
1 reviews | Active since Apr 2011
25 Jan 2018, 22:22
Downgrade
My services have been downgraded however I didn't request for a downgrade. I got back from work and had an error on some channels, when I called DSTV I was told to reboot my decoder. An amount of 235 was debited that's how I realized that I've been downgraded . I just called DSTV and spoke to Thokozile, she could not advise why I was downgraded , she upgraded me to compact, when I asked for the amount due to be deducted, she said I must call back tomorrow. I didn't request for a downgrade, now I have to keep on calling, this is an inconvenience, please see to it that the difference payable is deducted. Your service is pathetic....
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
26 Jan 2018, 08:14Dear Zodwa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jan 2018, 08:14
Official
Dear Zodwa
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jan 2018, 13:59Good day Zodwa
Thank you for sending us your query.
Our records show that you have been assisted. The service is upgraded to the Compact package and the account is paid.
I apologise for your inconvenience and thanks again for contacting us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Jan 2018, 13:59
Official
Good day Zodwa
Thank you for sending us your query.
Our records show that you have been assisted. The service is upgraded to the Compact package and the account is paid.
I apologise for your inconvenience and thanks again for contacting us.
Kind regards
Dinah
Best regards,
ZN
Zodwa N's updateReviewer Update
26 Jan 2018, 17:32I was only assisted with upgrading to compact, the amount outstanding was not debited. I was also not told why I was downgraded where as I didn't request for a downgrade. I will be awaiting your response Dinah.
ZN
Zodwa N's update26 Jan 2018, 17:32
Reviewer Update
I was only assisted with upgrading to compact, the amount outstanding was not debited. I was also not told why I was downgraded where as I didn't request for a downgrade. I will be awaiting your response Dinah.