pT
palane T
1 reviews | Active since May 2013
31 Jan 2015, 08:25
downgrade
I called multichoice call center I spoke to zweli ntanzi he was not helpful he does listen attentively firstly I repeated my Id number till I was annoyed then he kept me waiting for long time lastly he told me I cannot down grade for R99 package. I have to wait until 28 feb to do that I found that pathetic and dstv is forcing me to pay another month. It is a false adverti*****t that you can down grade or upgrade and also the self service option never works!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Jan 2015, 17:13Hello palanet,
We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.Your concerns regarding the individual involved will be looked at.
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. However we can schedule the downgrade - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Warm Regards
Girly
We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.Your concerns regarding the individual involved will be looked at.
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. However we can schedule the downgrade - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Warm Regards
Girly
Best regards,
DStv (MultiChoice)'s reply31 Jan 2015, 17:13
Official
Hello palanet,
We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.Your concerns regarding the individual involved will be looked at.
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. However we can schedule the downgrade - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Warm Regards
Girly
We would like to apologise for the poor service received at our CallCentre and would like to thank you for taking the time to bring this matter to our attention.Your concerns regarding the individual involved will be looked at.
Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. However we can schedule the downgrade - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
You can also interact with us on any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvcare
-Facebook/DStv
Warm Regards
Girly
Best regards,