kK
kallie K
1 reviews | Active since Apr 2011
24 Nov 2020, 13:02
DOWN WITH DSTV POOR CUSTOMER SERVICE
DSTV customer care suck.I took my decoder for exchange in klerksdorp and they could not log in to do the chsnge over due to my packet being on price lock.This is absurd.Tge lady at the agent in klerksdorp contacted headoffice to sort this out and I now have been waiting for 5 hours and no reply via e mail or phone to assist in getting my decoder replaced.I am seriously thinking about cancelling my subscription and to get a couple of movie subscribtions like net flix etc.I never saw such poor service in my life.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Nov 2020, 14:03Hi Kallie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Nov 2020, 14:03
Official
Hi Kallie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Nov 2020, 20:44Hi Kallie,
As advised on our telephone discussion, we will be in contact with the agency and the insurance team. We will call you to give you feedback on getting a new decoder.
Kind regards
DStv: Hello Peter Team
As advised on our telephone discussion, we will be in contact with the agency and the insurance team. We will call you to give you feedback on getting a new decoder.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Nov 2020, 20:44
Official
Hi Kallie,
As advised on our telephone discussion, we will be in contact with the agency and the insurance team. We will call you to give you feedback on getting a new decoder.
Kind regards
DStv: Hello Peter Team
As advised on our telephone discussion, we will be in contact with the agency and the insurance team. We will call you to give you feedback on getting a new decoder.
Kind regards
DStv: Hello Peter Team
Best regards,
kK
kallie K's updateReviewer Update
25 Nov 2020, 13:05These people are playing games.I was promised that the price lock could not have inerfered with the decoder insurance and that the problem will he solved early this morning.Then I got a message from mr L Dube just now telling me the complaint was escalated.still no exchange a15 min exchange now allready took 2 days.STAY AWAY FROM DSTV PRICE LOCK AND DECODER INSURANCE RATHER TAKE OWN INSURANCE.
kK
kallie K's update25 Nov 2020, 13:05
Reviewer Update
These people are playing games.I was promised that the price lock could not have inerfered with the decoder insurance and that the problem will he solved early this morning.Then I got a message from mr L Dube just now telling me the complaint was escalated.still no exchange a15 min exchange now allready took 2 days.STAY AWAY FROM DSTV PRICE LOCK AND DECODER INSURANCE RATHER TAKE OWN INSURANCE.