Hellopeter
Share Your Experience

1 reviews | Active since Mar 2017

28 May 2018, 18:52

Dowloads for offline viewing

Not too happy after upgrading the app. Downloads for offline viewing doesn’t play if not connected to wifi - what’s the point?

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2018, 07:01
Official

Dear Mari Scheepers

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2018, 11:59
Official

Good day Mari Scheepers

Thank you for bringing your concerns to our attention.

Unfortunately using our online service requires that you connect to the internet to make use of the service.

We have escalated your concerns to the relevant department for consideration.

Feel free to contact us should you require any further assistance.

Kind Regards

Rupert

Best regards,

's update30 May 2018, 14:56
Reviewer Update
Thanks for your response, however I'm unsure if you understand my complaint? The DStv Now app description on the iStore states the following: "Stream live TV, catch up on your favourite series, movies and sport highlights or *download to watch later offline*, all on the go." What I'm saying is when I download something (to watch later offline) - it won't always play unless connected to the internet. It did not have this problem before upgrading the app...