Double Standards

Item: DStv (MultiChoice)
Rating: 2
Author: Labeeb F

Hi I requested Multi choice to disconnect my my DSTV as I was going on holiday. They blatantly refused informing that they are only allowed to disconnect at the end of the month and that they cannot disconnect my services although I will not be using it. What I fail to understand when they want to connect you to the service they can do it immediately but they cannot disconnected you. This is really double standards

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

01 Jan 2016, 09:19

Hello wackstarthree,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply01 Jan 2016, 09:19

Official

Best regards,

Double Standards

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