AS
Avanindra S
1 reviews | Active since Dec 2017
09 Dec 2022, 11:40
Double Services and Double charges
So i signed up for a streaming service, DSTV Compact then now I have been charged for two services when I have never used more than one since signing up this month. Now I have tried the call centre, Twitter everything to try get this resolved as they want to bill me for two services. Highly fustrated since every support channel has been unable to help me in resolving this.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
09 Dec 2022, 13:45Hi Avanindra Singh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2022, 13:45
Official
Hi Avanindra Singh,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Dec 2022, 15:16Hi Avanindra,
Kindly note that we tried contacting you on your mobile number 0724***469 with a *** and could not get hold of you, may you please forward me your bank statement reflecting those two payments and your last 4 card digits to this email ***
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 0724***469 with a *** and could not get hold of you, may you please forward me your bank statement reflecting those two payments and your last 4 card digits to this email ***
Kind Regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Dec 2022, 15:16
Official
Hi Avanindra,
Kindly note that we tried contacting you on your mobile number 0724***469 with a *** and could not get hold of you, may you please forward me your bank statement reflecting those two payments and your last 4 card digits to this email ***
Kind Regards,
Dstv: Hello Peter Team
Kindly note that we tried contacting you on your mobile number 0724***469 with a *** and could not get hold of you, may you please forward me your bank statement reflecting those two payments and your last 4 card digits to this email ***
Kind Regards,
Dstv: Hello Peter Team
Best regards,
AS
Avanindra S's updateReviewer Update
11 Dec 2022, 01:51Hi there so I’m not sure if the payments were made but now I see you guys reversed only R273 not 369 ? Why ?
AS
Avanindra S's update11 Dec 2022, 01:51
Reviewer Update
Hi there so I’m not sure if the payments were made but now I see you guys reversed only R273 not 369 ? Why ?
AS
Avanindra S's updateReviewer Update
11 Dec 2022, 10:22 This is an absolute joke your still charging me for an error on your side ?
AS
Avanindra S's update11 Dec 2022, 10:22
Reviewer Update
This is an absolute joke your still charging me for an error on your side ?
AS
Avanindra S's updateReviewer Update
11 Dec 2022, 11:12I’ve tried engaging on Twitter with the handle @avy_singh I got told you can’t reverse charges for your **** mistake …. I’ve never been ********** so badly please can you cancel all my services
AS
Avanindra S's update11 Dec 2022, 11:12
Reviewer Update
I’ve tried engaging on Twitter with the handle @avy_singh I got told you can’t reverse charges for your **** mistake …. I’ve never been ********** so badly please can you cancel all my services