DOUBLE PREMIUM SUBSCRIPTION DEDUCTION

I reactivated our Premium subscription on the 24th April. The request was to have 1 primary decoder and extra view decoder setup. Primary decoder EXPLORA and secondary decoder HD PVR.<br> <br> Debit order for 4 Premium subscriptions have been deducted on the 25th May as the secondary decoder was not setup as extra view. This is not how the setup was when initially cancelling the subscription.<br> <br> Only 1 Premium subscription can be credited back for May/June period. The one additional subscription for April/May should be credited back as I distinctly requested activation based on the setup prior to cancellation. The agent was setting up extra view and the call was disconnected. I have not been able to use the secondary decoder and it most definitely was not used for its additional subscription.<br> <br> Please can the transcript of the call, for the 24th April requesting activation of initial setup, be provided should the request to credit back the additional premium subscription. No discussion regarding two separate subscriptions was conducted. Purely Primary and extra view.<br> <br> Keith<br>