DOUBLE PREMIUM BILLING

Between 18-26 July 2015 I switched on my holiday decoder for according to Multichoice records, 4 days. Since then I have been paying double premiums up to date. On the 1/08/15 R1638.00 was deducted, on 1/09/15 R1608.00 was deducted & on 1/10/2015 R2397.00 was deducted. After numerous calls to the call center number *** and speaking to almost every consultant working in that office explaining my problem, sending e-mails to consultants, reporting to my local Multichoice agency, nobody at Multichoice can assist me in solving my problem!!!! According to my local DSTV Agency, nobody can liaise with the Multichoise accounts department. I really want to know now what is the next step forward in getting my Money back...... Come on Multichoice, is their no communication in that organisation or is it okay to take CLIENTS' MONEY as you wish????