Double payments

DSTV send me message saying I must pay R595.13 on the 24th October 2017. I did make a payment of R596.00 same day. and called call centre to confirm this and they told me I must pay additional R79.00 which will be deducted from my monthly debit order (25th each month). but t my surprise they deducted R545.00.... I spoke to Neo Sepapeng who told me it will be reversed immediately after receiving the proof of pay that I did on the 24th October 2017. I called in again wanting to confirm if she did get my email, and I spoke to the other guy who told me, I can only get my money back in 14 days or I can go reverse the transaction (who will pay for bank charges?????????????????????) , really this is crazy I have other things to pay and I did call to clarify this issue, now for me to get my money when they want to its really not my problem I want my money back on the 26/10/2017.