DOUBLE PAYMENT..NO REFUND
I downgraded my account and paid them with EFT the amount owned as my debit order was set for 25th October, then they deducted the from for full premium package amount from debit order that was set for 25th October. what a joke is Dstv....I phoned them and spoke to them and arranged everthing ans still they just take your money...I want my money back from them as I paid already. Very very bad communication and service from them...I really think of just switch it off........how the hell can they just deducted money after I set with them an debit order......I even got this on email.......WHAT DON'T THEY UNDERSTAND OF DEBIT ORDER AND SEE MY PAYMENT ALREADY MADE AS PROOF WAS SENT TO THEM......PATHETIC...PLEASE PAY MY MONEY BACKKKKKK
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Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Sept 2017, 07:41Dear Katie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Sept 2017, 07:41
Official
Dear Katie
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Sept 2017, 09:04Dear Katie
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note the EFT payment is not reflecting on our side as yet. Please forward me the proof of payment to *** to be able to allocate the payment to your account.
As soon as the payment is allocated to your account then we will process the refund for the amount that was debited.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply27 Sept 2017, 09:04
Official
Dear Katie
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Kindly note the EFT payment is not reflecting on our side as yet. Please forward me the proof of payment to *** to be able to allocate the payment to your account.
As soon as the payment is allocated to your account then we will process the refund for the amount that was debited.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,