SH
Siyabonga H
1 reviews | Active since Jul 2012
10 Apr 2016, 16:18
Double payment required
Dstv wants me to pay twice in one month this is ****************.My dish was disconnected so meaning it was switched off by DSTV. I received an sms requesting payment evenue when I made full payment at the end of the month.This is *******.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Apr 2016, 17:25Hello Shlongwane,
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your DStv Extra package is active and your payment amount of R359.83 does reflects on your account on the 11th April 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your DStv Extra package is active and your payment amount of R359.83 does reflects on your account on the 11th April 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Apr 2016, 17:25
Official
Hello Shlongwane,
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your DStv Extra package is active and your payment amount of R359.83 does reflects on your account on the 11th April 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learnt of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your DStv Extra package is active and your payment amount of R359.83 does reflects on your account on the 11th April 2016. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,