TB
Tinus B
1 reviews | Active since Jul 2009
25 Oct 2015, 21:10
DOUBLE PAYMENT FOR MOVIE
I wanted to rent the movie \Against the sun "on Sunday evening at 20h30 but had trouble with the returning SMS to confirm that i rented the movie.I then tried from my PC to rent it which was succseefull but i made a mistake and can only view from my PC which i did not want to do.I contacted customer care and explained to the agent the problem.He had a bad attitude against me saying i must re-rent the movie and pay another R30<br> I am not prepared to pay R60 for the same movie in a 10 to 20 min period.<br> Please refund me as i am not watching this movie from my PC as it is not in HD in not comfortable for the family"""
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DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 15:37Hello geniust,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Nov 2015, 15:37
Official
Hello geniust,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team