AS
Andrew S
1 reviews | Active since Mar 2014
08 Apr 2022, 07:34
Double Payment
I made a payment of R699 on 1 April for the premium streaming package. It did not load at all. I contacted help and they said they would escalate it. I recontacted on 2 April, they said that because the payment was pending on my side that it did not go through. I then made another payment and it worked. Looking at my credit card statement now, the amount definitely went through. I have heard nothing back from the persons that attempted to assist me.
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Replies (2)AS
Andrew S's updateReviewer Update
12 Apr 2022, 09:21A representative from Dstv called on Saturday 9 April and requested some information. I have sent this through. The rep said she would call back on Sunday 10 April. I have yet to receive the call. Meanwhile I am still out of R699.
AS
Andrew S's update12 Apr 2022, 09:21
Reviewer Update
A representative from Dstv called on Saturday 9 April and requested some information. I have sent this through. The rep said she would call back on Sunday 10 April. I have yet to receive the call. Meanwhile I am still out of R699.
AS
Andrew S's updateReviewer Update
25 Apr 2022, 15:24Today is 25 April. This remains unresolved. I have emailed the help service multiple times. I will likely try and take this is small claims court.
AS
Andrew S's update25 Apr 2022, 15:24
Reviewer Update
Today is 25 April. This remains unresolved. I have emailed the help service multiple times. I will likely try and take this is small claims court.