WM
Wynand M
1 reviews | Active since Jun 2019
20 Jun 2019, 12:39
DOUBLE PAYMENT
POOR SERVICE DOUBLE PAYMENTS I AM NOT SATISFIED WITH DSTV SERVICES PROVIDED REGARDING PAYMENT, " THEY ALSO NOT POST MY MONEY AND IN RESULT THEY UNSUBSCRIBED. I CALLED THE CALL CENTER SEVERAL TIMES NOW GIVING REF NO OF PAYMENT AND THE MORE I TELL THEM IM DSTV COMPACT SO INSTRAF OF PAYING R399 PER MONTH IBE BEEN PAYING R399 A MONTJ TO MULTICHOICE AND R399 TO DSTC WJIC MY WIFE NOTICED SOME TIME BACK. I TIRED WITH YOUR SERVICES, TODAY AGAIN IT IS DISCONNECTED AFTER MY WIGR HAD TO I DO PAYMENT AGAIN 3RD TIME THIS MONTH. AND DON'T GIVE ME STORIES ALL MY ACC IS ALWAYS UP TO DATE. I AM TAKING FURTHER STEPS CAUSE WHERE IS ALL THAT EXTRA R399 WHERE I HAVE PAID DOUBLE ALL THIS TIME? NOW IM DISCONNECTED. WYNAND MCLACHLAN. *** OR ***
Helpful (0)
Replies (1)0
Replies (1)WM
Wynand M's updateReviewer Update
27 Jul 2019, 15:27Hello Peter,
Trust you are well. Can anyone pls advise me with this. It's totally unacceptable what's happening and how cust has this happened to?
Pls note I copied my email read from bottom to top. I feel like giving up.
---------- Forwarded message ---------
From: N/A
Date: Sat, 27 Jul 2019, 15:15
Subject: Re: Email Received - [EXTERNAL] Re: Delivery Status Notification (Failure) - Ref ***
To: Dstvhelp <***>
Good day,
This morning I've send an email about my account being disconnected which was DSTV mistake as this deduction from my acc was already on the 25th Now I have received the following message:
Thanks for your DStv payment. We've reconnected your services, but you still need to pay R50. You can check the details on *120*68584#.
You wanna charge me R50 but deduction was done by you already? Serious?
R50 I NEED TO PAY FOR DSTV WHO MADE A MISTAKE AND DISCONNECTED MY DSTV ACC AS THEY HAVE A DEBIT ORDER ON MY ACC!!! ALREADY DEDUCTED YOU DISCONNECT ME ITS ALREADY PAID AND I NEED TO PAY YOUR R50 MISTAKE??????? I CANT JUST SAY THIS CLEAR ENOUGH AND OVER AND OVER!!!
I'm not standing for this I owe DSTV nothing. As my emailed stated this morning for about a year and a half Multichoice AND DSTV was deducting separately and I double paid for Compact. Until last month when I changed accounts and send you the new details suddenly you defect once a month. Serious? Pls note I did send this this morning:
On Sat, 27 Jul 2019, 08:22 N/A, <baby***@gmail.com> wrote:
Good day,
Would you pls be so kind as to assist as I have paid my acc the debit order has gone of. Pls see proof of payment.
Capitec: Debit Order -R398.63 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TRANSFER 1607; 25-Jul. Call ***
Lastly I have dstv compact and for a year and a half I've been paying every month nearly R900. DSTV deduct R398.63 and MULTICHOICE THE OTHER R398.73. I want a refund as I've been double charged or contact me.
I am taking further steps and and no I am not threatening anybody but this is a case for Hello Peter as DSTV knows we called in about this about 4 months ago when my wife took my bank statements and noted the difference. Already 4 months ago this was reported to Jhb acc management whom still didn't get back to me or my wife until now. When we called she "will call back or we had to hold for 45 min then told she is busy.
UNACCEPTABLE AND UNPROFESSIONAL. ANOTHER R50 **** UPON CUSTOMERS WHO DOESNT NOTICE THIS.
WYNAND & ERIKA McLACHLAN
On Sat, 27 Jul 2019, 08:29 Dstvhelp, <***> wrote:AUTO RESPONSEHi there,
Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***. We'll get back to you within 8 working hours.
We're available for assistance everyday from 7am - 10pm (including public holidays).
Thank you
DStv
Query can't wait? Next time contact us in the following ways:
Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com
Social media: Facebook or Twitter, 7am - 11pm everyday
Trust you are well. Can anyone pls advise me with this. It's totally unacceptable what's happening and how cust has this happened to?
Pls note I copied my email read from bottom to top. I feel like giving up.
---------- Forwarded message ---------
From: N/A
Date: Sat, 27 Jul 2019, 15:15
Subject: Re: Email Received - [EXTERNAL] Re: Delivery Status Notification (Failure) - Ref ***
To: Dstvhelp <***>
Good day,
This morning I've send an email about my account being disconnected which was DSTV mistake as this deduction from my acc was already on the 25th Now I have received the following message:
Thanks for your DStv payment. We've reconnected your services, but you still need to pay R50. You can check the details on *120*68584#.
You wanna charge me R50 but deduction was done by you already? Serious?
R50 I NEED TO PAY FOR DSTV WHO MADE A MISTAKE AND DISCONNECTED MY DSTV ACC AS THEY HAVE A DEBIT ORDER ON MY ACC!!! ALREADY DEDUCTED YOU DISCONNECT ME ITS ALREADY PAID AND I NEED TO PAY YOUR R50 MISTAKE??????? I CANT JUST SAY THIS CLEAR ENOUGH AND OVER AND OVER!!!
I'm not standing for this I owe DSTV nothing. As my emailed stated this morning for about a year and a half Multichoice AND DSTV was deducting separately and I double paid for Compact. Until last month when I changed accounts and send you the new details suddenly you defect once a month. Serious? Pls note I did send this this morning:
On Sat, 27 Jul 2019, 08:22 N/A, <baby***@gmail.com> wrote:
Good day,
Would you pls be so kind as to assist as I have paid my acc the debit order has gone of. Pls see proof of payment.
Capitec: Debit Order -R398.63 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TRANSFER 1607; 25-Jul. Call ***
Lastly I have dstv compact and for a year and a half I've been paying every month nearly R900. DSTV deduct R398.63 and MULTICHOICE THE OTHER R398.73. I want a refund as I've been double charged or contact me.
I am taking further steps and and no I am not threatening anybody but this is a case for Hello Peter as DSTV knows we called in about this about 4 months ago when my wife took my bank statements and noted the difference. Already 4 months ago this was reported to Jhb acc management whom still didn't get back to me or my wife until now. When we called she "will call back or we had to hold for 45 min then told she is busy.
UNACCEPTABLE AND UNPROFESSIONAL. ANOTHER R50 **** UPON CUSTOMERS WHO DOESNT NOTICE THIS.
WYNAND & ERIKA McLACHLAN
On Sat, 27 Jul 2019, 08:29 Dstvhelp, <***> wrote:AUTO RESPONSEHi there,
Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***. We'll get back to you within 8 working hours.
We're available for assistance everyday from 7am - 10pm (including public holidays).
Thank you
DStv
Query can't wait? Next time contact us in the following ways:
Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com
Social media: Facebook or Twitter, 7am - 11pm everyday
WM
Wynand M's update27 Jul 2019, 15:27
Reviewer Update
Hello Peter,
Trust you are well. Can anyone pls advise me with this. It's totally unacceptable what's happening and how cust has this happened to?
Pls note I copied my email read from bottom to top. I feel like giving up.
---------- Forwarded message ---------
From: N/A
Date: Sat, 27 Jul 2019, 15:15
Subject: Re: Email Received - [EXTERNAL] Re: Delivery Status Notification (Failure) - Ref ***
To: Dstvhelp <***>
Good day,
This morning I've send an email about my account being disconnected which was DSTV mistake as this deduction from my acc was already on the 25th Now I have received the following message:
Thanks for your DStv payment. We've reconnected your services, but you still need to pay R50. You can check the details on *120*68584#.
You wanna charge me R50 but deduction was done by you already? Serious?
R50 I NEED TO PAY FOR DSTV WHO MADE A MISTAKE AND DISCONNECTED MY DSTV ACC AS THEY HAVE A DEBIT ORDER ON MY ACC!!! ALREADY DEDUCTED YOU DISCONNECT ME ITS ALREADY PAID AND I NEED TO PAY YOUR R50 MISTAKE??????? I CANT JUST SAY THIS CLEAR ENOUGH AND OVER AND OVER!!!
I'm not standing for this I owe DSTV nothing. As my emailed stated this morning for about a year and a half Multichoice AND DSTV was deducting separately and I double paid for Compact. Until last month when I changed accounts and send you the new details suddenly you defect once a month. Serious? Pls note I did send this this morning:
On Sat, 27 Jul 2019, 08:22 N/A, <baby***@gmail.com> wrote:
Good day,
Would you pls be so kind as to assist as I have paid my acc the debit order has gone of. Pls see proof of payment.
Capitec: Debit Order -R398.63 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TRANSFER 1607; 25-Jul. Call ***
Lastly I have dstv compact and for a year and a half I've been paying every month nearly R900. DSTV deduct R398.63 and MULTICHOICE THE OTHER R398.73. I want a refund as I've been double charged or contact me.
I am taking further steps and and no I am not threatening anybody but this is a case for Hello Peter as DSTV knows we called in about this about 4 months ago when my wife took my bank statements and noted the difference. Already 4 months ago this was reported to Jhb acc management whom still didn't get back to me or my wife until now. When we called she "will call back or we had to hold for 45 min then told she is busy.
UNACCEPTABLE AND UNPROFESSIONAL. ANOTHER R50 **** UPON CUSTOMERS WHO DOESNT NOTICE THIS.
WYNAND & ERIKA McLACHLAN
On Sat, 27 Jul 2019, 08:29 Dstvhelp, <***> wrote:AUTO RESPONSEHi there,
Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***. We'll get back to you within 8 working hours.
We're available for assistance everyday from 7am - 10pm (including public holidays).
Thank you
DStv
Query can't wait? Next time contact us in the following ways:
Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com
Social media: Facebook or Twitter, 7am - 11pm everyday
Trust you are well. Can anyone pls advise me with this. It's totally unacceptable what's happening and how cust has this happened to?
Pls note I copied my email read from bottom to top. I feel like giving up.
---------- Forwarded message ---------
From: N/A
Date: Sat, 27 Jul 2019, 15:15
Subject: Re: Email Received - [EXTERNAL] Re: Delivery Status Notification (Failure) - Ref ***
To: Dstvhelp <***>
Good day,
This morning I've send an email about my account being disconnected which was DSTV mistake as this deduction from my acc was already on the 25th Now I have received the following message:
Thanks for your DStv payment. We've reconnected your services, but you still need to pay R50. You can check the details on *120*68584#.
You wanna charge me R50 but deduction was done by you already? Serious?
R50 I NEED TO PAY FOR DSTV WHO MADE A MISTAKE AND DISCONNECTED MY DSTV ACC AS THEY HAVE A DEBIT ORDER ON MY ACC!!! ALREADY DEDUCTED YOU DISCONNECT ME ITS ALREADY PAID AND I NEED TO PAY YOUR R50 MISTAKE??????? I CANT JUST SAY THIS CLEAR ENOUGH AND OVER AND OVER!!!
I'm not standing for this I owe DSTV nothing. As my emailed stated this morning for about a year and a half Multichoice AND DSTV was deducting separately and I double paid for Compact. Until last month when I changed accounts and send you the new details suddenly you defect once a month. Serious? Pls note I did send this this morning:
On Sat, 27 Jul 2019, 08:22 N/A, <baby***@gmail.com> wrote:
Good day,
Would you pls be so kind as to assist as I have paid my acc the debit order has gone of. Pls see proof of payment.
Capitec: Debit Order -R398.63 from SAVINGS ACCOUNT; Ref M-CHOICE M-CHOICE*** TRANSFER 1607; 25-Jul. Call ***
Lastly I have dstv compact and for a year and a half I've been paying every month nearly R900. DSTV deduct R398.63 and MULTICHOICE THE OTHER R398.73. I want a refund as I've been double charged or contact me.
I am taking further steps and and no I am not threatening anybody but this is a case for Hello Peter as DSTV knows we called in about this about 4 months ago when my wife took my bank statements and noted the difference. Already 4 months ago this was reported to Jhb acc management whom still didn't get back to me or my wife until now. When we called she "will call back or we had to hold for 45 min then told she is busy.
UNACCEPTABLE AND UNPROFESSIONAL. ANOTHER R50 **** UPON CUSTOMERS WHO DOESNT NOTICE THIS.
WYNAND & ERIKA McLACHLAN
On Sat, 27 Jul 2019, 08:29 Dstvhelp, <***> wrote:AUTO RESPONSEHi there,
Thanks for getting in touch with the DStv Help Team. We're here to help with all queries related to DStv. Your query has been logged and your reference number is ***. We'll get back to you within 8 working hours.
We're available for assistance everyday from 7am - 10pm (including public holidays).
Thank you
DStv
Query can't wait? Next time contact us in the following ways:
Self service: Dial *120*68584# on your cellphone or login to the website on www.dstv.com
Social media: Facebook or Twitter, 7am - 11pm everyday