MM
Mpho M
1 reviews | Active since Aug 2015
04 Jul 2018, 13:48
DOUBLE PAYMENT
I'm completely appalled by your company's sense of urgency regarding a dispute that could have been resolved quicker than it took for your consultant to insult me as a loyal paying customer. so here is my final plea of service,the below is what occurred during my transactions:
Ref: ********** 10
The 1st of June i made a double payment to you guys by mistake. I called you guys but you requested for a lots of things including a bank statement as reference. Seeing that this i going to waste my time i decided to leave asking for a refund. but then i got promised that the amount will run for the next month so my subscription wont be cut. To my surprise now you have cut my connection. i call you guys and all you say "NOW" is that i never made a double payment and it doesn't reflect on your side. I requested for an email address to send my bank statement and not surprisingly your unprofessional consultants cannot even provide a correct one....Is it because "IM BLAC****!!"
I demand a quick response from your CEO since your consultants cannot assist speedily and i want Re-connection to be operation by 4pm or You will not like the set of this day!!!
Do the right thing NOW!!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Jul 2018, 15:32Dear Mpho,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2018, 15:32
Official
Dear Mpho,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MM
Mpho M's updateReviewer Update
04 Jul 2018, 15:46Its been 13 mins, i dont think i can even wait longer...No I refuse!
MM
Mpho M's update04 Jul 2018, 15:46
Reviewer Update
Its been 13 mins, i dont think i can even wait longer...No I refuse!
DStv (MultiChoice)'s replyOfficial
04 Jul 2018, 21:58Dear Mpho,
Our system only reflects one payment made on the 01.06.2018. Kindly send us the proof of payment for the second payment and statements.
We will escalate to the finance department to investigate accordingly.
Send the proof of payment and statement to ***.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply04 Jul 2018, 21:58
Official
Dear Mpho,
Our system only reflects one payment made on the 01.06.2018. Kindly send us the proof of payment for the second payment and statements.
We will escalate to the finance department to investigate accordingly.
Send the proof of payment and statement to ***.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
MM
Mpho M's updateReviewer Update
05 Jul 2018, 10:50I sent that statement already to palesa moalosi...Am i now going to do your admin work for you???
MM
Mpho M's update05 Jul 2018, 10:50
Reviewer Update
I sent that statement already to palesa moalosi...Am i now going to do your admin work for you???