Double Payment

I did a payment on the 02 December 2015 for my monthly DSTV but 2 days after i received a sms from the customer call centre that the money will be reversed because there was a double payment received.<br> After i received the sms i phoned the call centre and i spoke to a lady and she said that we do have an option to reverse the payment or we could only pay end of January 2016 because we have R779 on credit. <br> On the 09 January 2016 we had a message on our dstv saying that our account is suspended because our account is in arrears.<br> I phoned the contact centre and they said that they did reverse the money back in my account. <br> I went to get bank statements at the bank and there was no money received by multichoice. <br> I think the service is poor or the finance department didnt allocate the payment. We did our part but now multichoice want us to pay R1000.00 before they switch it back on.<br> I wont pay that money they need to fix the problem or pay back my money.