Double pay but service suspended

<p>Upon paying my account at the bginning of the month, I noticed an amount of R3200 owing, I queried that with Multichoise and got a snotty reply from Cameron in finance, that somebody else has been paying my account. After numerous calls, Eventually spoke to a team leader, Clint Schoeman, who send me a breakdown of the account showing 4 missed payments over the last year. I then sent him my proof of payments made via their DSTv application via Payu. After a follow up call to Clint, I was told he escalated it to the finance department. As of this morning, my service has been suspended. How can a service provider suspend a service when they have not done their job correctly. Every time I call for feedback, I must explain the same story everytime I call and get the same response as the first query.</p> <p> </p> <p> </p>