CS
Chantal S
1 reviews | Active since Dec 2009
08 Jul 2015, 15:39
DOUBLE INSTALLMENT
Good day,<br> <br> I have cancelled my Debit order with Multichoice and for the last 2 month been payment my installments in cash. No debits from my account. on Sunday I paid the amount of R393.00 as shown on my account. But on Monday I was debited R392. <br> I tried phoning the call centre but have to hang on which cost me more money.<br> I want to know why I was debited and when I will be refunded.<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Jul 2015, 12:22Hello Stecha,
Please accept our sincerest apologies for any inconvenience you may experience in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To reconnect, disconnect, update or change any of your account information, you may make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may experience in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To reconnect, disconnect, update or change any of your account information, you may make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Jul 2015, 12:22
Official
Hello Stecha,
Please accept our sincerest apologies for any inconvenience you may experience in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To reconnect, disconnect, update or change any of your account information, you may make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may experience in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To reconnect, disconnect, update or change any of your account information, you may make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,