Double installment

<p>On the 30th of november i recieved an sms (like any other month), but this time it says i owe R731.30. </p> <p>All this time i have never had an overdue on my account.</p> <p>when i called the call centre i was told that i had made a reversal of my payment last year in october. after disputing that they then told me that their system made a mistake and duplicated my payments which is why i was asked to pay less in december 2015.</p> <p>how can an overdue amounth reflect a year and a month later?</p> <p>and how can this amount just spring out of the blue like this and expect me to have the extra installment money laying around. I work on a budget.</p> <p> </p> <p>I have paid this months amount and i do not have the extra money.</p> <p>may they fix this issue ASAP. </p> <p> </p> <p>BTA RAMODIPA </p> <p> ********** 299</p> <p> ********** 3</p>