Double Deduction of DSTV Account

The consultant that I spoke to was unfriendly and rude to drop a phone while I requested to speak to his supervisor.<br> <br> The nature of my complaint was the double deductions that took place on my account, as I was advised that the best convenient way to pay multi-choice is debit order transactions compare to the EFT that I was conducting.<br> <br> The previous consultant indicated to me that the debit order will go through in November the 15th as I indicated my dates. However, the debit order went through yesterday 15/10/2015 as my EFT also went through, so I requested a refund which this guy I talk to about 12:01 was indeed rude and lack patience.<br> <br> Hope this matter will be resolved