Double deduction n no refund

I've been communicating with multichoice on a refund request, following the incorrect double deduction totaling R1058. This was reported on Tuesday 4 June-19 and I'm today being told it will take 3-4 days.

I questioned confirming that pay should clear by tomorrow and only again I'm told it will take 7-14 because they don't want it to come back as unpaid, first of all who's to worry about unpaid is it them or my mom, clearly not them.

Just pay out the money n don't worry yourself with unpaid, because that's our problem n not multichoice.

You got us disconnected n requested that we pay cash, which we did n y'all decided to double debit again on top of the cash payment.

Please note I'm reporting this inconvenience at hello Peter