RR
Riaan R
1 reviews | Active since Jun 2015
06 Aug 2015, 09:39
DOUBLE Deduction
I have been a DSTV Premium Subscriber for Years now and February 2015 I signed up for Debit Order with DSTV. This month I noticed that DSTV deducted Premium Subscription twice. I logged onto my DSTV Self Service and retrieved the Last 6 Months statement and Noticed Form February 2015 they have deducted 2 Premium Subscriptions from February. I called the *** on Sunday the 2nd of August 2015 and told the women I spoke to my issue and she said there were 2 Premium Subscriptions, She cancelled the \UNKNOWN"decoder and subscription and told me someone will get back to me about the 7 month refund within 3 days. <br> I logged onto my DSTV Self Help to see for myself the Second decoder but it was not on my account"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Aug 2015, 13:47Hello riaan86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
Could you please be so kind to forward us with your bank statement from February 2015 where the double payment collected to allow us to credit your account and request for your refund to be paid back into your bank account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
Could you please be so kind to forward us with your bank statement from February 2015 where the double payment collected to allow us to credit your account and request for your refund to be paid back into your bank account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply10 Aug 2015, 13:47
Official
Hello riaan86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
Could you please be so kind to forward us with your bank statement from February 2015 where the double payment collected to allow us to credit your account and request for your refund to be paid back into your bank account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
Could you please be so kind to forward us with your bank statement from February 2015 where the double payment collected to allow us to credit your account and request for your refund to be paid back into your bank account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,