Double deducting account

Item: DStv (MultiChoice)
Rating: 1
Author: Lezl N

I have written emails to Multichoice since the 4th of April 2016 as they have double deducted my account ( commercial subscruption,) they could not help me on the phone as they say there statement/invoice shows it was not double, but on my bank account it is double. So I tried to email them proof, and NO responce!! This makes you think, is somebody *****ing money at Multichoice????? Maybe you can get back to me????

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

15 May 2016, 15:54

Dear Mr JF Van Niekerk Thank you for taking the time to contact us and apologies for the inconvenienced caused. We’ve checked your account and confirm that no double debit order collected on your MultiChoice account on the 1st April 2016. Could you please send us the proof on your bank statement to allow us to escalate to our finance department for assistance. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. @DStvcare (twitter) DStv (Facebook) *** DStv forum www.dstv.com Regards Nesta

Best regards,

DStv (MultiChoice)'s reply15 May 2016, 15:54

Official

Best regards,

DStv (MultiChoice)'s replyOfficial

15 May 2016, 15:55

Best regards,

DStv (MultiChoice)'s reply15 May 2016, 15:55

Official

Best regards,