DOUBLE DEBITS MONTHLY

DSTV Multichoice has been double debit my account for 11 month . I called the call-centre I found myself waiting too long . I physically went to its Randburg Customer walk since July to raise this issue. I went there for almost every second week , send multiple emails asking for updates and progress. YES they can SEE in their system they have been DOUBLE DEBIT me , I provide all the documentation they require . They finally promise me the monies back in 7 to 14 working days . Come that time there is another story , I go physically AGAIN , and I am told there is something additionally they need to check before. Ok I wait , no communication from the lady helping me , I go there physically AGAIN . I find a different person to help me compared to the one who was helping me . Surprisingly not single document has been uploaded in the system regarding this given the documentation I sent, the promise of money , not even a note or summary of my issue . I have to start from scratch again, meaning I am sending full bank statements for the period showing this double debits. And guess what AGAIN something else has to be checked. In the end I am still not getting my money , after going to DSTV Multichoice Randburg customer Walk in, 11 month of DOUBLE DEBITS, yet no resolution after all my efforts of emails and physically going to DSTV multichoice offices . Today I get home , I switch on TV , by surprise I no longer have DSTV streaming services from nowhere .