tL
thabiso L
1 reviews | Active since Jan 2015
21 Apr 2015, 09:10
double debits
a debit went of my account for an amont of R2650.66 when my susbcription is R1417.00,last month i made two payments also were one of your consultant advise me that this month i will be debited for an amount of R989 cause of those two payments and when i checked my balance that was the case now im surprised by this debited amount either maybe some of your consultants are misinformed or can't provide clear information to customers,cause i want the difference to be reversed.
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DStv (MultiChoice)'s replyOfficial
21 Apr 2015, 11:43Hello thabisodopi,
We do apologies for the inconvenience you experienced in this regard.
We are currently investigating your query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We are currently investigating your query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Apr 2015, 11:43
Official
Hello thabisodopi,
We do apologies for the inconvenience you experienced in this regard.
We are currently investigating your query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We are currently investigating your query.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,