JM
Justine M
1 reviews | Active since Jul 2014
11 Nov 2015, 09:47
Double debiting my account when I have NO Account!
On the 2nd of November I was double debited to the value of R1558. <br> I had requested that my subscription be cancelled on the the last day of October.<br> I have called in 3 times to get my money back. It is now the 11th and I am still waiting.<br> You are *******!!! I will take this further if I have to. I WANT MY MONEY BACK NOW!!!<br> Don't give me this nonsense about 7 working days! you did the same to me last month.<br> I AM NOT INTERESTED in your excuses. <br> You have *******ly taken money out of my account and you are not paying it back.<br> **** poor!!!<br> SOLVE THIS!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 10:52Hello JustineMey,
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
May you note that you query has been dealt with and the refund has been processed for you.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
May you note that you query has been dealt with and the refund has been processed for you.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
DStv (MultiChoice)'s reply15 Nov 2015, 10:52
Official
Hello JustineMey,
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
May you note that you query has been dealt with and the refund has been processed for you.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
Kindly accept our sincere apology for the inconvenience caused and a further apology for a delayed response.
May you note that you query has been dealt with and the refund has been processed for you.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil