DM
Dishen M

1 reviews | Active since Apr 2013

27 Sept 2016, 09:35

Double Debiting and avoiding resolution!

<p>DStv have double debited our accounts and not bothered to respond to our emails submitted for resolution! this has been going on for 3 months now with avoidance!</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 10:55
Official

Dear Dishen

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Sept 2016, 13:35
Official

Good day Dishen

Thank you for bring this matter to our attention.

We tried to contact you without any success.

According to our records the las interaction on your account was in February 2016. The service on your account is inactive and is reflecting a credit balance.

Please provide us with the account information of the account that we debited in order for us to assist you.

We awaiting your reply

Kind regards

Rupert

Best regards,

DM
Dishen M's update27 Sept 2016, 13:37
Reviewer Update

I have not received any indication of you trying to contact me. Please "call me" again so that i can chat to you.