Double debited me due to their error

Multichoice supposedly did not issue my March debit. As a result my connection got cut off. After phoning and sorting out the issue I was told about their error and was told I would NOT be double debited for the month, instead it would go on as business as usual and I would essentially be 2 months in arears. <br> <br> Two days later my system was suspended again. After calling and having it reconnected I was comfortable thinking this issue was over. The following morning I was not only debited R 994 for their late debit but that included TWO reconnection fees!!!! So essentially Multichoice 1.**** to me about the double debit and 2.had the audacity to charge me for their errors of disconnection and then reconnection! I have been a client for over 10 years and have had a debit order with them over this time. I have never had this happen before. I called the call centre where I was promised Refilwe, the supervisor would get back to me and surprise surprise... she didn't. I am so frustrated and disappointed wit this poor service! I even went to twitter to get some assistance and have not heard back... Let's see what happens next? I'd appreciate that this matter get resolved