DOUBLE DEBITED AMOUNT

<p>On the 5th Feb I was disconnected and made several calls to understand why and was advised to pay R740 for reconnection as my debit order did not go through. Iniatly I spoke to Tshepo Maoba who advised me to make the payment so that i can be reconnected. I asked her why so much as I am on a compact premium and she told me there was an error from their side where customers where double debited and later refunded. I tried to explain to her that I will make the payment but only for R690 as it was not my fault as my account had the corect amount to be debited but not more and I will not be paying the reconnection fee. She advised me to email them my bank statent to ensure how much I had, which I had no problem with. I immediately made the payment and made another phone call where I spoke to Belinda Kubayi. She told me i still needed to make another payment of R50 or else i will be disconnected. </p> <p>I am highly dissapointed as this has resulted with unnecessarily bank charges and airtime charges. None of the ladies I spoke to even felt the need to apologise especially Belinda who insisted I have to pay the reconnection fee. </p> <p>I hope I will not experince this again as its a high inconvinince for me</p>